🔁 Refund and Returns Policy | Dilasopic Exquisite Foods
📅 Effective Date: 16/08/2025
🛡️ Last Updated: 16/08/2025

Meta Title: Refund and Returns Policy | Dilasopic
Meta Description: Learn how Dilasopic Exquisite Foods handles refunds, returns, and exchanges. Clear guidelines for eligibility, timeframes, and return initiation. Effective from 16/08/2025.

📋 1. Overview

At Dilasopic, customer satisfaction is our main course. If your purchase isn’t quite hitting the flavor notes, this Refund and Returns Policy explains how to request a return, replacement, or refund—no drama, just delicious solutions. 🍽️✨

⏳ 2. Return Window

  • Returns must be requested within 7 days of delivery.

  • Requests after this window may not qualify for a refund or exchange.

  • To start a return, contact our customer service with your order number and reason for return.

📦 3. Return Eligibility

Eligible items must:

  • ✅ Be unused and unopened

  • ✅ Remain in original packaging with all tags, labels, and seals intact

  • ✅ Include a receipt or proof of purchase

❌ Non-returnable items:

  • Perishable foods or beverages

  • Opened or consumed items

  • Custom or personalized products

  • Gift cards or promotional items

🔁 4. Exchange Policy

Exchanges are available for items that arrive:

  • Damaged

  • Defective

  • Incorrect

Process:

  • Notify us within 48 hours of receiving the item, with photo evidence attached

  • Once approved, we’ll send a replacement at no extra cost

💵 5. Refund Process

  • Approved refunds are issued to your original payment method within 7–10 business days

  • You’ll get an email notification once the refund is processed

  • Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or damaged item)

🚚 6. Return Shipping

  • Customers cover return shipping costs unless stated otherwise

  • Use a trackable shipping service to ensure delivery

  • Dilasopic is not responsible for items lost during return shipping

📦 7. Damaged or Incorrect Items

If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 48 hours

  • Include photos of the item and packaging

  • We’ll review and offer a replacement, refund, or credit based on the situation

❗ 8. Cancellation Policy

  • Orders can be cancelled within 2 hours of placement by contacting customer service

  • After that, orders follow the standard return process

9. Contact Us

Questions about returns or refunds? Reach us anytime: