Refund and Returns Policy for Dilasopic Exquisite Foods

Effective Date: January 6, 2025

At Dilasopic Exquisite Foods, we take pride in offering premium gourmet products and strive to ensure your complete satisfaction. However, if you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the steps for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns for items that meet the following criteria:

  • Damaged or Defective Items: If your product arrives damaged or defective, you are eligible for a return, replacement, or full refund.
  • Incorrect Items: If you receive an item that is different from what you ordered, we will accept returns or provide an exchange.
  • Perishable Goods: Due to the nature of some perishable items, we may not be able to accept returns or exchanges on food products. Please contact us immediately if there is an issue with any food items so we can address it promptly.
  • Non-Perishable Goods: For non-perishable items such as packaged gourmet goods, beverages, and other dry products, returns are accepted within 30 days from the date of purchase.

2. Return Process

To initiate a return, follow these steps:

  • Step 1: Contact Us: Reach out to our customer service team at info@dilasopic.com or call (618) 498-9350 within 30 days of receiving your order. Please provide your order number and details of the item(s) you wish to return.
  • Step 2: Provide Supporting Information: For damaged or defective items, please provide a photo of the item and packaging to help us resolve the issue quickly.
  • Step 3: Return Authorization: Once we receive your request, we will issue a Return Authorization (RA) number and instructions on how to return the product. Returns without RA numbers will not be accepted.
  • Step 4: Return the Item(s): Pack the item securely, including the original packaging, and ship it back to us using a traceable shipping method. You will be responsible for return shipping fees unless the item is damaged or defective.
  • Step 5: Inspection and Refund: After we receive and inspect the returned items, we will process your refund or exchange. Refunds will be issued to the original payment method, and you will be notified once your return has been processed.

3. Refund Policy

Refunds will be issued in the following cases:

  • Damaged or Defective Products: If your item is defective or damaged upon arrival, you are eligible for a full refund.
  • Incorrect Orders: If we sent you the wrong item(s), we will provide a full refund or an exchange, as per your preference.
  • Return of Non-Perishable Items: For non-perishable items, if returned in new, unused condition, a refund will be issued once the item is received and inspected.

Refunds will be processed within 7-10 business days after receiving the returned product. The amount will be credited to your original payment method. Please note that shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchange Policy

If you wish to exchange an item, we will be happy to assist you, subject to availability of stock. Exchanges are allowed for:

  • Defective or Damaged Items: We will replace defective or damaged items at no additional charge.
  • Incorrect Items: If we sent the wrong item, we will exchange it for the correct one.

Exchanges are subject to the availability of the item, and you will be notified if there is any issue with stock. If an exchange is not possible, we will issue a refund.

5. Non-Refundable Items

The following items are non-refundable and non-returnable:

  • Gift Cards: Once purchased, gift cards cannot be returned or refunded.
  • Food Products: Due to health and safety concerns, food items, including perishable goods, are non-returnable and non-refundable unless they are damaged or defective.

6. Shipping and Handling Fees

  • Return Shipping Costs: Customers are generally responsible for return shipping costs, except in cases where the product is defective, damaged, or incorrect.
  • Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or damaged items).

7. Damaged or Lost Shipments

If your package is lost or damaged during transit, please notify us immediately at info@dilasopic.com. We will work with the shipping carrier to resolve the issue and ensure you are compensated or provided with a replacement. Claims for lost or damaged items must be reported within 7 days of receiving your order.

8. Customer Responsibility

As a customer, you are responsible for ensuring that the items are returned in their original condition (unopened, unused, and in the original packaging) and that they are securely packed for return shipping. Items returned damaged due to inadequate packaging may not be eligible for a refund.

9. Policy Changes

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any changes.

10. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please don’t hesitate to contact us:

Thank you for shopping with Dilasopic Exquisite Foods. We are committed to ensuring your satisfaction and providing you with an exceptional shopping experience.