Sales Policy for Dilasopic Exquisite Foods

Effective Date: January 6, 2025

Welcome to Dilasopic Exquisite Foods. We aim to provide an exceptional shopping experience for our customers, offering the finest gourmet products, including premium meats, exquisite seafood, and a carefully curated selection of fine beverages. To ensure clarity and satisfaction, we have outlined our Sales Policy, which governs all transactions made through our website, dilasopic.com, and in our store.

1. General Sales Terms

By purchasing from Dilasopic Exquisite Foods, you agree to the terms outlined in this Sales Policy. All sales are subject to the following terms and conditions:

  • Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to purchase products from us.
  • Product Availability: Our products are subject to availability. While we make every effort to maintain accurate stock levels on our website, certain items may become temporarily unavailable. In such cases, we will notify you and offer the option to either cancel your order or choose a substitute item.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email confirms that we have received your order, but it does not signify that the item is in stock or that the order has been processed. A separate email will confirm the shipping and fulfillment of your order.
  • Pricing: All product prices are listed in US Dollars and are subject to change without notice. Prices are exclusive of taxes and shipping charges, which will be added at checkout. We make every effort to ensure the accuracy of our pricing, but errors may occur. If an error in pricing is detected, we will notify you of the correction and provide the option to proceed with the order at the correct price or cancel the order.

2. Payment Terms

  • Accepted Payment Methods: We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other online payment systems. Payment is required in full before shipment of any order.
  • Payment Authorization: Upon placing an order, your payment will be authorized and processed. If your payment is declined or cannot be processed, we will notify you and request an alternative method of payment.
  • Sales Tax: Sales tax will be applied to orders in accordance with applicable state and local laws.

3. Shipping and Delivery

  • Shipping Locations: We currently ship within the United States. We do not ship internationally at this time.
  • Processing Time: All orders are processed within 2-3 business days of receiving your order. Processing times may vary depending on product availability and order volume.
  • Shipping Fees: Shipping charges are calculated based on the size, weight, and delivery location of your order. You will be informed of the shipping fees before completing the checkout process.
  • Delivery Times: Estimated delivery times will vary depending on the shipping method selected and the destination. Shipping carriers will provide tracking information that can be used to monitor the status of your order.
  • Order Tracking: Once your order is shipped, you will receive a tracking number and instructions on how to track your shipment.
  • Delayed or Missed Deliveries: While we strive to meet delivery timelines, delays may occur due to factors beyond our control, such as weather conditions or carrier issues. We are not responsible for delays caused by the shipping carrier.

4. Cancellations and Modifications

  • Order Cancellation: You may request to cancel your order prior to shipment. To cancel an order, please contact us as soon as possible at info@dilasopic.com or call (618) 498-9350. Once your order has been processed and shipped, it can no longer be canceled.
  • Order Modifications: If you wish to modify your order (e.g., changing the shipping address, adding items), please contact us immediately. If the order has already been processed or shipped, changes cannot be made.

5. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information on how we handle returns, refunds, and exchanges. In general:

  • Return Eligibility: We accept returns for damaged, defective, or incorrect items. For non-perishable goods, returns must be initiated within 30 days of receipt.
  • Refunds: Refunds are processed once we receive and inspect the returned items. Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to an error on our part.

6. Product Quality and Satisfaction

At Dilasopic Exquisite Foods, we take pride in the quality and authenticity of our products. If you are unsatisfied with your purchase due to the quality or condition of the item, please contact us immediately. We will do our best to address the issue, including offering a replacement, exchange, or refund where appropriate.

7. Promotions and Discounts

  • Promo Codes: From time to time, we may offer promotional codes that provide discounts on your order. These promo codes must be entered at checkout and are subject to specific terms and conditions. Promo codes cannot be applied to previous orders.
  • Sales and Special Offers: Any sale items or special offers are subject to limited availability and may be discontinued at any time without notice. All discounts are applied at the time of purchase.

8. Customer Responsibilities

  • Accurate Information: You are responsible for providing accurate and complete information when placing your order. This includes your shipping address, payment details, and contact information.
  • Age Restrictions: Certain products on our site, such as alcoholic beverages, may have age restrictions. By placing an order for such items, you confirm that you are of legal age to purchase these products in your jurisdiction.

9. Limitation of Liability

While we strive to provide the best possible service, Dilasopic Exquisite Foods is not responsible for any damages, losses, or inconveniences caused by factors outside of our control. This includes issues such as shipping delays, incorrect deliveries, or product damages during shipping. Our liability is limited to the cost of the products purchased and not any indirect or consequential damages.

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, with the updated “Effective Date” clearly indicated. Please review this policy periodically to stay informed about our terms of sale.

11. Contact Us

If you have any questions or concerns about our Sales Policy, please do not hesitate to contact us:

Thank you for shopping with Dilasopic Exquisite Foods. We look forward to serving you with the highest quality gourmet products and a seamless shopping experience.