Shipping Policy for Dilasopic Exquisite Foods

Effective Date: January 6, 2025

At Dilasopic Exquisite Foods, we are committed to providing a seamless shopping experience from start to finish, including prompt and reliable delivery of your gourmet food products. This Shipping Policy outlines the shipping methods, costs, and timeframes associated with orders placed on our website, dilasopic.com.

By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Locations

Currently, we only ship to U.S. addresses. We do not offer international shipping at this time. We make every effort to fulfill and ship your order to the correct location in the United States.

2. Shipping Methods

We offer a variety of shipping methods to accommodate your needs. The available shipping options will be presented at checkout, and you will be able to choose your preferred method based on delivery speed and cost.

  • Standard Shipping: Typically takes 5–7 business days for delivery.
  • Expedited Shipping: Usually takes 2–3 business days for delivery.
  • Express Shipping: Guaranteed delivery within 1–2 business days.

Note: Shipping times are estimates and may vary based on the location of the delivery and other factors such as weather, holidays, or shipping carrier delays.

3. Shipping Charges

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping charge will be displayed during checkout before you confirm your order.

Shipping fees include:

  • Delivery charges based on your selected shipping method.
  • Any applicable taxes and surcharges for your location.

If you have any discount codes or promotions that offer free shipping, this will be applied at checkout.

4. Order Processing Time

All orders are processed within 1–2 business days of receipt, Monday through Friday, excluding weekends and holidays. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed, it will be shipped according to the selected shipping method.

5. Delivery Time

  • Standard Shipping: 5–7 business days from the date of dispatch.
  • Expedited Shipping: 2–3 business days from the date of dispatch.
  • Express Shipping: 1–2 business days from the date of dispatch.

Please note that delivery times are estimates and may vary depending on the delivery address, shipping carrier, and weather conditions.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier’s website. If you encounter any issues or have questions regarding your shipment, please contact our customer service team.

7. Shipping Delays

While we strive to ensure prompt delivery, there are circumstances beyond our control that may result in delays. These may include:

  • Natural disasters or inclement weather
  • Shipping carrier delays
  • High demand periods, such as holidays
  • Incorrect shipping address provided by the customer

If there is a significant delay in your delivery, please contact us at info@dilasopic.com, and we will work with you to resolve the issue as quickly as possible.

8. Shipping Restrictions

  • We currently do not ship to P.O. Boxes. Please ensure your shipping address is a valid street address.
  • We do not offer international shipping at this time.
  • Certain products may have shipping restrictions due to their nature (e.g., perishable goods or alcohol). If this applies to your order, we will inform you at checkout.

9. Delivery to Multiple Addresses

At this time, we only offer the ability to ship to one address per order. If you wish to ship to multiple addresses, please create separate orders for each address.

10. Damaged or Missing Items

If your order arrives with any damaged or missing items, please contact us immediately within 7 days of receiving your order. We will work to resolve the issue by issuing a refund or sending replacement items, depending on the situation.

11. Change of Shipping Address

Once an order has been processed and shipped, we are unable to modify the shipping address. Please ensure that the shipping address you provide during checkout is accurate and complete.

12. Return and Exchange Policy

Please refer to our Refund and Returns Policy for information on how we handle returns, exchanges, and refunds.

13. Contact Us

If you have any questions or concerns regarding shipping, please contact us through the following channels:

Thank you for choosing Dilasopic Exquisite Foods. We are dedicated to ensuring your order arrives safely and on time so that you can enjoy our premium gourmet products.